
Manheim Mobile Inspections: A New Standard for Client Support
Manheim Mobile Inspections is taking client service to a new level by providing exceptional support tailored to the evolving needs of dealers and commercial clients. Under the leadership of Chris “CB” Brown, this initiative brings together expertise from seasoned inspectors and expands dealer assistance through Remote Dealer Services. These strategic shifts are pivotal in creating a seamless and integrated experience for clients across the marketplace.
Reimagining Client Support: Strategic Moves by Manheim
Following its acquisition of Alliance Inspection Management (AiM), Manheim is actively transforming the way it engages with clients. The integration of AiM allows Manheim to not only redefine the dealer experience but also build a unified support system that prioritizes client success. As Joe Kichler, senior vice president at Cox Automotive, highlighted, this transformation marks a crucial moment in the company’s history. The goal is clear: to empower every dealer and commercial client in their market, fostering a connected and efficient environment.
Leadership That Inspires Change
Chris “CB” Brown’s extensive experience at Manheim positions him uniquely to lead the new mobile inspections initiative. With nearly 30 years in the industry, including key roles overseeing auction operations, Brown’s vision focuses on being a reliable ally for clients. This approach not only enhances the trust level in inspections but also sets a higher standard that emphasizes consistency and excellence across the board. “We want to show up in meaningful ways, ready to help our clients win,” Brown states, reflecting his dedication to client advocacy.
Remote Dealer Services: Elevating Dealer Support
Alongside the mobile inspections, the evolution of Manheim’s Remote Dealer Services team under Connie Suozzo’s leadership is noteworthy. This team is committed to helping sellers begin their wholesale journey effectively, enabling them to maximize the potential of each vehicle. This focus on strategic positioning ensures that every VIN is optimized for success within the Manheim marketplace, which is essential for both large OEMs and small independent dealerships.
Future Trends in Automotive Finance
The strides Manheim is making in client support highlight a broader trend within the automotive finance sector. As technology integrates further with service, companies must adapt to meet the growing expectations of clients. For example, with a shift towards digital platforms and automated finance solutions, understanding how to navigate automotive finance services and automobile finance companies becomes essential for all stakeholders. These changes pave the way for more streamlined processes in financing vehicles, which could be a significant advantage in today’s competitive market.
Final Thoughts: A Call to Action
As the automotive industry strives for greater efficiency and customer satisfaction, it’s crucial for dealers to engage with innovative solutions like Manheim’s Mobile Inspections and Remote Dealer Services. These initiatives exemplify how enhanced client support can lead to marketplace success. For more information on how to optimize your finance options in this evolving landscape, visit W-AFS.
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