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November 27.2025
2 Minutes Read

Turnover and Compliance: How to Mitigate Risks in Auto Dealerships

Empty conference room for training on turnover and compliance in auto dealerships.

Understanding the Impact of Employee Turnover on Compliance

In the fast-paced world of automotive sales, complying with legal obligations is paramount. With turnover rates among dealership employees ranging from 46% annually to a staggering 80% in sales positions, many new hires may not receive the essential training on compliance responsibilities pertinent to their roles. This lack of training can lead to serious legal repercussions, as dealerships remain accountable for their employees' actions through the principle of respondeat superior.

The Challenge of Education Amid High Turnover Rates

Sales staff may experience full turnover within just 18 to 24 months, highlighting the urgent need for consistent training protocols within dealerships. NADA highlights that there are over 100 laws and regulations that various dealership departments—sales, finance, service, and more—must adhere to, making ongoing education a complex yet critical task. As emphasized in a recent article from Automotive News, failure to provide adequate training exacerbates compliance risks and exposes dealerships to potential prosecutions.

The Real Cost of Ignorance

To illustrate this issue, consider a recent case involving tire retailers in Florida who unlawfully imposed additional fees, resulting in significant penalties. The CEO, despite his claims of ignorance regarding compliance with fee regulations, faced severe repercussions. This serves as a salient reminder: ignorance is not an acceptable defense in compliance matters. Dealerships must ensure that every employee, especially new ones, understand the legal frameworks governing their actions.

Effective Training Solutions

Addressing the educational gap requires an active approach. Dealerships can benefit from a blend of training sources. Options range from utilizing industry-specific training companies to engaging internal compliance officers in regular staff training sessions. An environment where ongoing, systematic education is valued will not only mitigate legal risks but also foster a knowledgeable workforce that enhances dealership operations.

The Path Forward: Learning from Turnover

As the automotive market evolves, embracing advanced training options is fundamental for maintaining compliance. Engaging in resources such as the Assurant Training Academy can provide tailored education solutions specifically designed for the unique challenges dealerships face. By prioritizing training, dealership principals and managers can significantly reduce financial liabilities and enhance their employees’ confidence and competence in their roles.

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12.10.2025

Bank Auto Finance Share Hits 28.9%: What It Means for Dealerships

Update Understanding the Surge: What’s Driving Bank Auto Finance Share to 28.9%? In an increasingly dynamic automotive financing landscape, banks have managed to seize a substantial share, climbing to an impressive 28.9% of all auto financing in the third quarter of 2025, representing a robust increase of 310 basis points year-over-year. This significant jump positions banks at the forefront, overshadowing other lenders such as captive finance companies, which saw their market share dipping to 26.2%. Melinda Zabritski, Experian’s head of automotive financial insights, noted that banks are strategically adapting to this complex market. They are expanding their financing options to include borrowers in the near-prime and high-end subprime credit tiers, effectively broadening their base. According to Zabritski, this growth is evident as banks look to support consumers needing to purchase older vehicles to manage payment affordability amidst rising automotive prices. Market Influences: Economic Conditions Affecting Auto Financing The growth in bank auto financing appears paradoxical given the current economic climate characterized by inflation and heightened consumer costs. Sanjiv Yajnik, from Capital One, described how car prices have surged while salaries stagnate in certain sectors. Many consumers are feeling the financial pinch, yet the auto finance segment is showing cautious optimism. This optimism stems from strong employment rates propelling consumer confidence. Daniel Chiappone from Space Coast Credit Union emphasized that while consumer demand remains generally stable, favorable market conditions, such as potentially easing rates, could foster a more predictable environment for auto lending in upcoming years. Key Strategies and Competitors in the Auto Financing Arena Several discernible trends indicate banks are not merely sitting back to watch the market unfold. They are actively pursuing strategic partnerships, with notable examples like Wells Fargo's arrangement with Volkswagen and Audi, which significantly boosted their auto originations by over 114%. Additionally, Chase Auto has increased their involvement with high-tech brands like Tesla, reflecting banks' growing interest in collaborations with original equipment manufacturers (OEMs) that extend beyond conventional financing. Yet, in this vibrant landscape, credit unions are also carving out their niche. With competitive rates and personalized service, they are closely following banks in terms of market share, particularly in the used vehicle financing sector where both lenders see strong activity. Future Outlook: Changes Ahead in Auto Financing As we look ahead to 2026, analysts indicate that the auto financing market will remain under scrutiny. While banks currently hold the upper hand in both new and used vehicle financing, the rise of finance companies and evolving consumer preferences could shift dynamics swiftly. The increased financing of older vehicles, driven by affordability pressures, signals a significant change in the types of auto loans being sought after. Captive lenders retained a stronghold over the new vehicle market but have seen a decline as banks catch up, indicating a lively competition that could greatly benefit consumers through better rates and options. With evolving trends, it's vital for dealers and financial managers alike to stay alert and agile. Conclusion: Insights for Financial Managers and Car Dealerships For financial managers and dealership principles keen on navigating the auto finance landscape, understanding these market dynamics is essential. With banks pulling ahead and reshaping consumer finance options, adaptability will be key. Consider aligning financing strategies with these trends to better meet the needs of your clientele. For more information and insights on automotive finance services, visit here.

12.09.2025

Why Longer Term Auto Loans Are Becoming Consumer Favorites

Update Longer Loans: A Shifting Strategy in Automotive Financing In recent years, the landscape of auto financing has seen significant changes, particularly with the increasing popularity of longer-term loans. The recent data indicating that the share of 85- to 96-month original loan terms has climbed by 24 basis points year-over-year highlights a growing trend in the automotive finance sector. For dealership principals and financial managers, understanding this trend is crucial for adapting sales strategies and optimizing financing offerings to meet customer needs in a challenging economic landscape. Why Longer Loan Terms Are Gaining Ground The shift toward longer loan terms is primarily driven by consumers' desire for more affordable monthly payments, particularly when purchasing higher-priced vehicles. As vehicle prices continue to rise, average loan amounts have also increased, prompting buyers to extend loan durations to ensure they can manage their budgets effectively. For dealerships, this means adjusting sales approaches to emphasize flexible financing solutions that cater to buyers’ needs, ultimately increasing customer satisfaction. The Implications for Car Dealerships For car dealerships, the transition to longer loan terms poses both risks and opportunities. On the positive side, offering a range of finance options can enhance customer accessibility to a broader inventory. However, dealers must also be vigilant about potential pitfalls such as increased default risk associated with extended loans, which often lead to negative equity situations. Thus, understanding the implications of this trend is paramount for financial managers and general managers alike, as they strategize on maintaining profitability while providing customer-focused solutions. Market Dynamics and Consumer Behavior The market dynamics contributing to the uptick in longer-term loans also relate to changing consumer behavior. Economic uncertainties, such as inflation concerns, make buyers more cautious and conservatively approach large purchases like vehicles. It’s imperative to gather market insights and consumer feedback to effectively respond to these behavioral shifts. Trend data suggests that savvy dealerships are focusing on educational sales tactics that spotlight longer financing terms in a context that underscores their affordability, thus managing buyer expectations. Future Predictions: The Evolution of Automotive Financing Looking forward, it is predicted that the trend of longer loan terms will persist, albeit with a potential shift in focus toward more personalized financing solutions that account for individual buyer circumstances. The integration of technology into auto financing, such as AI-driven credit assessments, could further reshape this landscape by enabling lenders and dealerships to offer tailored financing options based on comprehensive consumer profiles. Future strategies in this area will likely emphasize transparency and reliability, fostering stronger relationships between dealerships and consumers. Actionable Insights for Dealerships For dealership principals, general managers, and financial managers, adapting to the longer-term auto loan trend is crucial for staying competitive. Offer diverse financing options, educate staff on effective sales strategies, and leverage customer data to refine financing plans. Engage with clients to explain the benefits of longer loans while ensuring they understand the long-term implications and the conditions that go along with them. Such proactive measures not only enhance customer experience but also position dealerships favorably in a fluctuating market. For more info, visit: W-AFS

12.09.2025

What the Recent Washington Dealerships Change Hands Means for Automotive Finance

Update Washington Dealerships Transition to New Ownership In a strategic move that underscores the evolving landscape of the automotive market, three dealerships in Washington have changed hands as part of a significant acquisition by Canada-based Go Auto. Known for their substantial volumes, the dealerships acquired include Car Pros Kia Tacoma, Car Pros Kia Renton, and Car Pros Hyundai Renton, which were previously part of the Car Pros Automotive Group. This acquisition highlights Go Auto’s ambition and underscores its growing presence in the U.S. automotive sector. The Legacy of Car Pros and New Beginnings This transaction brings about a bittersweet moment for Car Pros, a company founded in Washington in 1993. CEO Matthew Phillips expressed gratitude for the dedicated employees and customers that shaped the dealership’s legacy. Post-acquisition, Car Pros will continue to focus on their remaining six dealerships in Southern California, primarily covering prestigious brands like BMW, Honda, and MINI. Implications for the Automotive Industry Go Auto’s acquisition marks its second venture into the U.S. after previously purchasing Mercedes-Benz of Bellingham and Toyota of Bellingham in 2023. The dealership group is now a formidable player in the North American market with over 70 dealerships under its belt across 28 brands. This reflects increasing globalization and consolidation in the automotive industry, where companies are looking to expand their footprints effectively. Strength of the Kia and Hyundai Brands in Washington The acquisition of the three Washington dealerships is also notable for being recognized as volume leaders in the state, reflecting the strength of the Kia and Hyundai brands particularly in the challenging Seattle-Tacoma market. According to representatives from Kerrigan Advisors, this demonstrates a strong consumer demand and brand loyalty within this region. The focus on these popular brands means that Go Auto is tapping into a lucrative segment that is driving automotive sales. Looking Ahead: Trends in Automotive Finance As these dealerships undergo ownership changes, it's crucial to consider the related financial dynamics at play. For consumers, understanding the financing options available through automotive finance services becomes increasingly important. With finance options available for vehicle purchases, consumers can explore automatic on finance deals or collaborate with various automobile finance companies to secure the best rates possible. The growing importance of favorable financing options hints at a market trend where buyers increasingly prioritize manageable vehicle financing to facilitate their purchases. For more info on automotive finance options available to you today, visit this link.

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