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April 01.2026
3 Minutes Read

Why Building Team Resilience is Key for Dealership Success in 2026

Professional trainer promoting building team resilience in automotive training.

Understanding the Importance of Team Resilience in Dealerships

In an ever-evolving automotive landscape, building a resilient team is crucial for dealerships looking to navigate challenges and ensure success. This resilience is not only about bouncing back from setbacks but also involves fostering a culture where each member can thrive and adapt to continuous changes. In 2026, with the automotive industry facing pressures such as fluctuating electric vehicle (EV) market demand, rising interest rates, and shifting consumer behaviors, the need for resilient teams has never been more important.

Why Resilience Matters in 2026

As outlined in the Building Team Resilience initiative, real resilience is cultivated through clear communication, consistent habits, and inspired leadership. Josh Krach emphasizes that dealership teams must collaboratively address the hurdles presented by a challenging economic environment, helping ensure operational continuity. Resilient teams are better equipped to respond to market fluctuations, like the stabilizing demand for EVs and hybrids, which requires adaptability and keen insights into consumer preferences.

Lessons from Thrusting Through Turbulence

According to Thriving Through Turbulence, dealerships must focus on enhancing their operational adaptation strategies. As key factors such as affordability pressures emerge, teams with a strong foundation in resilience are vital. They will play a pivotal role in tasks like inventory management adjustments and implementing innovative customer service strategies, directly impacting dealership profitability.

Effective Strategies for Building Resilience

Establishing resilience isn’t just a buzzword—it's a necessity. Here are several actionable strategies that can help dealerships build a more resilient team:

  • Training and Development: Continuous learning opportunities should be prioritized so teams understand market shifts and technological advancements.
    For instance, leveraging AI tools to streamline procedures can help staff remain efficient and focused on customer engagement amid industry changes.
  • Clear Communication: Creating open channels for dialogue fosters trust and helps identify potential challenges promptly. Regular meetings can help teams align their goals with dealership strategies.
  • Encouraging a Growth Mindset: Teams should be encouraged to embrace challenges as opportunities for personal and professional growth, which ultimately strengthens the organization's resilience.

Real-World Examples of Resilient Dealerships

Success stories abound for dealerships that have effectively implemented resilience strategies. For instance, dealerships focusing on hybrid vehicle offerings have enhanced training programs for their sales teams to inform customers about the benefits of this emerging technology. By pivoting their approach to inventory based on evolving consumer needs, these dealerships not only survive but thrive amidst market pressures.

Building on Resilience: The Path Ahead

As we move through 2026, it is imperative that dealership leadership invests in and nurtures their teams' resilience. With consumer preferences shifting towards hybrids and used vehicles, fostering a culture of adaptability will bring operational benefits and enhance customer relationships. This adaptability is key to creating value amidst economic uncertainties.

Conclusion: Act Now to Secure Your Team’s Future

In today’s challenging automotive market, leading with resilience is more than just an aspiration—it's a pathway to success. As dealerships face new challenges, now is the time to focus on building effective teams capable of adapting to changing circumstances. For more info on fostering team resilience and improving operational efficiency, visit W-AFS for insightful resources and strategies.

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03.03.2026

Step Up Your Game: Prove Your F&I Skills at the 2026 EFI Conference!

Update Get Ready to Prove Your Skills at the 2026 EFI Conference! The 2026 Ethical F&I Managers Conference is gearing up to showcase the dynamic world of finance and insurance (F&I) through its engaging competition, “So You Think You Can Do F&I.” Set for April 13-15 at The Cosmopolitan in Las Vegas, this event promises to elevate the often underappreciated F&I sector in the automobile industry, emphasizing the critical role it plays in dealer profitability. Dealers, finance managers, and GMs will have an unprecedented opportunity to sharpen their skills and gain valuable insights through this unique format. The Contest that Highlights Real-World Skills This live role-play contest allows selected finalists to step into real-life F&I scenarios. Participants will face situations that include presentations, addressing objections, and managing disruptive customers—all situations commonly encountered in F&I offices. It’s not just a show; it's a practical examination of how effectively one can apply their skills in real time. The audience plays a pivotal role by voting for their favorite performances, adding an interactive layer that emphasizes engagement and competition. Why Participate? Unlocking Value Beyond Prizes Winners of the contest will take home substantial cash prizes—$5,000 for first place and descending amounts for subsequent positions. However, the true value is not just monetary. Participants will enjoy complimentary event registrations and exclusive invitations to VIP gatherings, fostering networking opportunities with industry leaders and peers that may prove invaluable in their careers. These interactions can lead to collaborations, mentorships, and insights into best practices in automotive finance services. Crafting Your Winning Video Application To enter the competition, interested attendees must submit a video application showcasing their skills within a five-minute demo. Utilizing a current deal menu, participants will script a mock presentation, effectively communicating F&I products without the pressure of a live customer. The guidelines specify that sound and video quality are not determining factors, focusing instead on the demonstration of practical knowledge and engagement skills with potential customers. Stay Ahead: Enhancing Compliance and Efficiency in Auto Financing Participation at conferences like EFI is crucial for maintaining compliance and advancing knowledge in an ever-evolving landscape. The reality is that the automotive finance industry is subject to rigorous regulations and changing expectations from consumers and lenders alike. Attending events like these provides insight into emerging trends and teaching best practices, equipping F&I managers to navigate compliance challenges and blend education with practical application. Inspiration from Past Events: A Track Record of Success Reflecting on previous EFI conferences, attendees have consistently reported tangible benefits post-event. From enhanced compliance practices to improved product presentations, the progression seen is aligned with the industry’s needs. Notably, workshops have provided detailed insights into lender requirements and effective communication strategies, two areas where dealerships can still seek improvement. Join the F&I Revolution! Whether you’re a seasoned F&I professional or new to the field, engaging in competitions and conferences like the EFI is a smart investment in your career. It empowers you to refine your approach, elevate your dealership’s performance, and ultimately drive sustainable profit. Seize the moment and submit your video application by March 9; don't miss out on this chance to shine!

02.09.2026

Building Dealer Profitability Through Transparency and Customer-Centric Aftermarket Products

Did you know that 2026 is poised to bring a significant surge in the automotive aftermarket business as vehicles purchased during the COVID-19 pandemic reach the end of their lifecycles? This unexpected growth opportunity demands that car dealerships rethink their strategy on dealer profitability aftermarket products Startling Industry Insight: The Growing Importance of Dealer Profitability and Aftermarket Products The automotive retail landscape is rapidly evolving, with many dealerships seeking dependable and sustainable revenue streams beyond vehicle sales. One of the most impactful ways to boost dealer profitability aftermarket products is through integrating aftermarket parts and service contracts tailored to customer needs. From extended warranties to identity theft protection, offering transparent and customer-centric products creates multiple touchpoints for additional dealership revenue. Chris Weed of Wied Auto Finance Solutions highlights, “We have seen tremendous growth potential by focusing on products that dealers don’t currently offer — effectively filling gaps without disrupting their existing operations.” This philosophy of supplementing dealership portfolios with innovative aftermarket solutions rather than replacing current offerings has proven fruitful, building trust both with dealers and customers alike. By leveraging existing dealer relationships and offering unique product mixes, dealerships can not only increase short-term profits but also nurture repeat service visits, which are crucial to long-term success in the parts and service departments. Understanding Dealer Profitability and Aftermarket Products in the Automotive Industry What Are Aftermarket Parts and Their Impact on Spare Parts Sales? Aftermarket parts refer to vehicle components and accessories not made by the original equipment manufacturer (OEM) but designed to fit or enhance the vehicle. These parts range from tires and batteries to specialty wheels and car care accessories. Spare parts sales represent a vital revenue stream that frequently outperforms new car sales margins, thanks to higher markups and ongoing maintenance needs. Integrating high-quality aftermarket parts alongside OEM components allows dealerships to capture a larger share of the spare parts sales market. These products complement regular maintenance offerings, enhancing customer convenience, and encouraging service department use. As vehicles on the road age— with many now averaging over 13 years — customers increasingly require affordable and reliable aftermarket options, driving consistent sales growth. Chris Weed notes, “We provide everything from identity theft products to comprehensive vehicle protection solutions, ensuring dealerships have access to the full spectrum of aftermarket products, allowing them to meet customer expectations across the board.” This holistic inventory approach supports both customer satisfaction and dealership profit maximization. The Role of Transparency in Enhancing Dealer Profitability How Transparency Builds Trust with Customers and Improves Aftermarket Revenue Transparency is the cornerstone of building dealer profitability aftermarket products success. Customers today demand clear, honest information about aftermarket offerings, including pricing, coverage, and claim processes. When dealers openly communicate these details, they foster trust, reduce buyer hesitation, and increase the likelihood of aftermarket package purchases. Transparency also extends internally within dealerships, encouraging collaboration between sales, finance, and service teams. This alignment ensures consistent messaging and product delivery, avoiding customer confusion and dissatisfaction. Chris Weed emphasizes, “We believe dealers should be empowered to offer self-insured vehicle service contracts, holding money and paying claims themselves. This control boosts profitability and reinforces dealer integrity with customers.” By offering simple, straightforward products that “do what they say and say what they do,” dealerships can repair the often-distrustful customer relationship common in the finance and insurance (F&I) office, turning aftermarket products into a positive customer experience rather than a last-minute sales push. Leveraging Aftermarket Products to Drive Dealership Profitability Key Aftermarket Products That Boost Dealer Profitability Chris Weed explains, “We offer programs where dealers can build their own vehicle service contracts, holding the money and paying claims themselves, which gives them full control and better profitability.” Among the various dealer profitability aftermarket products, vehicle service contracts (VSCs) represent a substantial profit center. Traditional reinsurance models, where dealerships essentially outsource risk and control, often entail high fees and limited flexibility. Chris Weed advocates a shift towards dealer-controlled, self-insured contracts that allow dealerships to handle claims directly — a lucrative shift enhancing margins and customer loyalty. Besides VSCs, dealers leverage GAP insurance, tire and wheel protection, and identity theft protection to diversify their offerings. Technology plays a critical role in introducing products like gather technology for identity and insurance verification, which reduces fraud and compliance risk while enhancing product value. This suite of aftermarket products enriches dealership revenue streams, enabling dealerships to capture more value throughout the vehicle ownership lifecycle. Integrating Aftermarket Parts and Accessories for Enhanced Parts Sales The integration of aftermarket parts and accessories into dealership sales and service operations is key to sustainable profitability. A well-stocked and efficiently managed parts department attracts repeat customers who prefer the convenience and trust of purchasing parts from their dealership. Technicians rely on a mix of OEM and carefully selected aftermarket parts, creating upsell opportunities and enhancing customer satisfaction. When sales staff teams collaborate with parts and service departments, they can confidently recommend accessories and maintenance products suited to customer vehicles, fueling parts sales and aftermarket revenue growth. When leveraged properly, aftermarket parts become a critical touchpoint, not only driving spare parts sales but also reinforcing customer relationships and long-term service retention. Strategies for Car Dealers to Maximize Aftermarket Sales and Spare Parts Sales Overcoming Common Challenges in Aftermarket Revenue Generation Generating consistent aftermarket revenue faces obstacles, including customer skepticism, complex products, and dealer staff reluctance. Education and continuous training of sales and F&I teams are essential strategies for overcoming these challenges, enabling staff to present products confidently and transparently. Dealerships adopting digital verification tools like Gather technology reduce fraud incidents, which historically jeopardized customer trust and product credibility. Transparency in pricing, benefits, and claim handling directly addresses customers’ negative preconceptions associated with aftermarket packages. Dealer leadership must champion community engagement and mission-driven branding to position their dealerships as trusted local authorities. As Chris Weed insightfully remarks, “Dealers who involve their communities, emphasize transparency, and empower their staff will thrive amidst industry consolidation and changing consumer expectations.” The Future Outlook: Trends Shaping Dealer Profitability and Aftermarket Products Chris Weed predicts, “2026 will see an insurgence in the automobile aftermarket business as vehicles bought during COVID reach replacement age, creating new opportunities for dealer profitability.” How Car Dealerships Can Adapt to Changing Market Conditions The automotive industry is facing a pivotal moment as vehicles purchased during the COVID-19 pandemic enter their replacement cycle, promising a booming aftermarket market in 2026. Dealerships must adapt quickly by adopting innovative products and technologies that empower both dealers and customers to navigate this growth sustainably. Chris Weed shares that the next wave of profitability will involve longer-term contracts (such as 5-year, 125,000-mile coverage) that fit the evolving financing timelines customers are utilizing. Dealers also need to reassess their reliance on traditional reinsurance arrangements and consider dealer-controlled programs that enhance margins and operational agility. Investing in staff training, digital verification tools, and customer-first service philosophies will allow dealerships to capitalize on emerging trends, differentiate themselves, and secure profitability in a competitive market. People Also Ask: Addressing Common Questions About Dealer Profitability and Aftermarket Products What is the most profitable part of a dealership? — The F&I office generating revenue through service contracts, GAP insurance, and aftermarket products is often the highest-margin segment. How much of a markup do dealers put on used cars? — Dealer markups vary but generally range from 10% to 20%, with aftermarket product sales offering even higher percentage margins. What do car dealers make the most money on? — Dealers earn the most profit from financing, insurance products, and aftermarket parts and services. Do dealers use aftermarket parts? — Yes, after market parts are widely used to provide customers with affordable alternatives and to boost dealership spare parts sales. What You'll Learn: Key Takeaways for Enhancing Dealer Profitability with Aftermarket Products Key Insight Actionable Strategy Expected Outcome Transparency builds customer trust Implement clear communication on product benefits Increased sales and repeat business Self-insured service contracts Offer dealer-controlled warranty programs Higher profit margins and control Technology adoption Use identity verification tools like Gather Reduced fraud and improved compliance Community engagement Involve dealership in local initiatives Stronger brand loyalty and market position Conclusion: Empowering Car Dealers to Boost Profitability Through Transparency and Aftermarket Innovation Dealerships embracing transparency, customer-focused products, and innovative control over service contracts position themselves for stronger profits and enduring customer relationships. Start integrating these proven strategies today to lead confidently into 2026 and beyond. For more information visit: https://www.w-afs.com/ or call: 833-533-3600. Sources Wied Auto Finance Solutions Automotive News

02.09.2026

Navigating the Changing Landscape of Auto Dealership Ownership and Its Impact on F&I

Did you know that over 40% of automotive dealerships in key states have experienced ownership changes recently, reshaping the future of dealership profits and F&I operations? The automotive retail landscape is undergoing a significant transformation with growing consolidation, evolving financing strategies, and technological innovation Overview of Auto Dealership Ownership Changes and Their Significance Auto dealership ownership changes refer to the process in which independent dealerships or family-owned franchises are acquired, consolidated, or transitioned to new owners – often to large dealership groups or investment firms. This trend has accelerated in recent years across several states including Texas, Oklahoma, New Mexico, Arkansas, and Louisiana, reshaping the competitive landscape and operational structures of dealerships. Current industry trends point towards aggressive acquisitions and consolidation efforts by large dealership groups. These consolidations often mean that smaller, locally owned dealerships are absorbed by bigger entities that bring capital, operational scale, and centralized decision-making. While this shift can increase profitability and operational efficiency, it also significantly affects dealership owners and the communities they serve. The loss of local control may weaken community ties, a concern echoed by experts in the field. Chris Weed, of Wied Auto Finance Solutions, emphasizes, "The local hometown dealer groups lose when big groups swallow them up, and technology is what the local community wants." This tension between consolidation benefits and community connection is central to understanding the impact of ownership changes. As dealerships transition, maintaining a sense of local identity while embracing technological and operational advancements is critical. The Rise of Dealership Groups and Haig Partners Influence Role of large dealership groups in reshaping the market Haig Partners' involvement in dealership sales and acquisitions Effects on dealership sales dynamics and ownership structures Large dealership groups, backed by institutional investors or family offices, have become dominant players in the market. Their role extends beyond simple dealership ownership as they integrate multiple locations, standardize operations, and negotiate better supplier terms. Haig Partners, a notable investment partner, plays a key role in facilitating dealership sales and acquisitions, fueling the rapid consolidation seen in the industry. These partners provide the capital and strategic oversight necessary for expansion, often leading to dealership sales being executed as part of broader investment portfolios rather than individual retail transactions. This new ownership model changes sales dynamics, moving away from local family-run businesses to corporate-managed groups. While it can enhance capital investments and improve profitability, it challenges traditional dealership cultures and requires adaptation of F&I strategies to align with group-wide policies and efficiencies. Dealers within these groups often face more stringent oversight but also benefit from shared resources and data analytics capabilities that individual dealerships previously lacked. How Auto Dealership Ownership Changes Affect Dealership Profits and F&I Operations Shifts in dealership profits due to ownership transitions Changes in F&I product offerings and management The role of indirect lending and aftermarket products in profitability Ownership transitions in auto dealerships provoke significant shifts in profit structures. As control moves to larger groups or new owners, profitability can be influenced by new operational efficiencies, cost structures, or strategic priorities. For example, F&I operations may be consolidated or modified to leverage group-wide contracts or preferred vendors, altering the traditional approach to product offerings. Dealers may expand or narrow the array of finance and insurance products to optimize returns. Indirect lending, which involves financing through third-party lenders, grows increasingly important in this new era. Chris Weed, founder of Wied Auto Finance Solutions, shares his perspective: “We generate between 12,000 and 14,000 loans a month, providing a handsome commission and plugging aftermarket products alongside.” This approach not only generates significant commissions but also allows for strategic placement of aftermarket products like vehicle service contracts and gap insurance, driving ancillary revenue essential to dealership profitability. The integration of indirect lending with aftermarket products is evolving into a core profit driver, especially for dealerships navigating ownership change. Effective management and pairing of these products can improve customer satisfaction while bolstering dealership financial health. Interest Rates and Their Influence on Dealership Sales and F&I Strategies Current trends in interest rates and their impact on auto dealer financing How fluctuating interest rates affect dealership sales and customer purchasing power Strategies dealerships use to adapt F&I products to changing interest rates Interest rates play a pivotal role in dealership sales and financing. Recently, fluctuations in interest rates have influenced customer purchasing behavior and overall finance options. Higher rates tend to reduce customer affordability and lengthen the time to close sales, while lower rates increase purchasing power and stimulate turnover. Dealerships have adjusted their F&I strategies by promoting longer-term loan products aligned with customer financial capabilities. Chris Weed notes that the current market is witnessing shifts toward extended financing terms: 66, 72, and 84 month loans are becoming standard, necessitating F&I products like vehicle service contracts with matching term lengths to offer proper coverage and meet lender expectations. Teams have become more strategic in combining credit products, service contracts, and insurance offerings to maintain profitability in a variable rate environment. Dealerships are increasingly utilizing technology for forecasting rate changes and monitoring market trends to adapt their portfolio of products proactively. Innovations and Best Practices in F&I Amid Ownership Changes Introduction of self-insured vehicle service contracts as an alternative to reinsurance Use of technology like Gather for red flag compliance and fraud prevention Importance of transparency and customer-focused service contracts Innovations in finance and insurance products have emerged to address the challenges posed by dealership ownership changes. One notable innovation is the adoption of self-insured vehicle service contracts (VSCs), which allow dealerships to retain control over claims and funds rather than relying on third-party reinsurance providers. Chris Weed highlights the benefits: "Dealers are tired of the games; they want real returns and profits with products that say what they do and do what they say." Self-insured VSC programs provide extended coverage, sometimes up to 5 years or 125,000 miles, fulfilling both lender requirements and customer needs for comprehensive protection. Moreover, technology solutions like Gather have become essential for dealerships to comply with federal "red flag" rules aimed at verifying customer identity and preventing fraud. Gather technology simplifies identity verification with quick steps–a selfie, license photo, and insurance card check–reducing fraud risk and enhancing customer trust. Such tools cost less than $3 per customer while delivering substantial protection. Dealerships are also embracing transparency in their F&I product offerings. Clear communication about service contract coverage, costs, and benefits is becoming a hallmark of customer-focused operations, restoring trust in a market that has long been wary of hidden fees and claim denials. Common Challenges and Misconceptions in Auto Dealership Ownership Changes Dealer resistance to adopting new technologies and compliance tools Misunderstandings about preload products and their transparency The impact of ownership changes on dealership culture and employee empowerment Despite innovations, many dealerships face resistance adopting new technologies, particularly tools designed to enhance compliance and protect against fraud. A common issue is misunderstanding the value of preload products and the necessity of clear, transparent communication around them. Some dealers fear preload products complicate sales or reduce trust, although proper education reveals they often enhance customer satisfaction and profitability. Ownership changes tend to disrupt dealership culture, sometimes leading to employee disengagement and loss of the entrepreneurial spirit that smaller dealerships thrive on. Without clear communication of vision and empowerment, sales and F&I teams may feel disconnected from new corporate mandates, limiting effectiveness. Encouraging employee participation and aligning strategies with community and customer needs helps bridge this gap. Actionable Tips for Dealership Owners Navigating Ownership Changes Embrace technology for compliance and customer protection Focus on building community relationships and local brand identity Evaluate F&I product portfolios for profitability and customer satisfaction Prepare for evolving interest rates and financing terms Challenge Impact Recommended Action Resistance to Technology Increased fraud risk and compliance issues Implement tools like Gather for identity verification Misunderstanding Preload Products Reduced transparency and customer trust Educate staff and customers on product details Ownership Transition Uncertainty Employee disengagement and profit loss Communicate vision and empower sales teams Dealership owners should proactively leverage technology to assure compliance and protect their customers. Building strong community relations and fostering a local brand identity remain critical, even when part of larger groups. Continual evaluation of F&I product profitability and customer satisfaction ensures the dealership remains competitive and trusted as markets and interest rates shift. People Also Ask (PAA) What is red flag compliance for auto dealers? It refers to federal regulations requiring dealerships to verify the identity of customers to prevent fraud and identity theft during transactions. Dealerships must implement practices and tools to detect and respond to warning signals or “red flags.” What is the four square trick at a car dealership? It is a sales technique that breaks down the negotiation into four components: the trade-in value, the price of the new car, the down payment, and the monthly payment, used to structure deals and influence customer decisions. What is a red flag in a car dealership? In dealership terms, a red flag is any warning sign indicating potential fraud or risk in a deal, such as suspicious identification or inconsistent information provided by the customer. Do car dealership owners own the cars? Dealership owners own their inventory cars until sold, but vehicles financed by customers may be subject to liens held by financing institutions until loans are paid off. Key Takeaways Auto dealership ownership changes are reshaping the industry landscape and significantly impacting F&I operations. Large dealership groups and partners like Haig Partners play pivotal roles in these ownership transitions. Dealership profits and F&I strategies must adapt to changing interest rates and evolving customer demands. Innovative products such as self-insured vehicle service contracts and compliance technologies enhance profitability and trust. Transparency, community engagement, and technology adoption are critical success factors amid ownership changes. Conclusion Chris Weed, of Wied Auto Finance Solutions, concludes, "2026 will be a year of resurgence for the auto industry, rewarding those who adapt and innovate in the face of change." Take the Next Step in Navigating Auto Dealership Ownership Changes For more information visit: https://www.w-afs.com/ and or call: 833-533-3600.

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